Shipping policy

 

 

hank you for shopping with Gothic Skin. This Shipping Policy explains our order-processing times, estimated delivery times, tracking procedures, shipping charges, and what customers should do if a shipment is delayed, lost, damaged, or delivered incorrectly.

Shipping Destinations

Gothic Skin currently ships orders to:

  • The United States
  • Lithuania

An order can only be shipped to a complete and valid address within an available delivery area.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing includes:

  • Payment and order verification
  • Product preparation
  • Quality checks
  • Packaging
  • Transfer to the shipping carrier

Business days are Monday through Friday and do not include Saturdays, Sundays, or public holidays.

Orders placed during weekends or public holidays will begin processing on the next business day.

United States Delivery Time

For orders shipped to the United States:

  • Processing time: 1–3 business days
  • Transit time: 3–7 business days
  • Total estimated delivery time: 4–10 business days from payment confirmation

We aim to deliver all United States orders within a maximum of 10 business days.

Customers should contact us if an order has not arrived by the end of the 10th business day after payment confirmation.

Lithuania Delivery Time

For orders shipped within Lithuania:

  • Processing time: 1–3 business days
  • Transit time: 3–7 business days
  • Total estimated delivery time: 4–10 business days from payment confirmation

Any delivery estimate displayed during checkout will also form part of the customer’s shipping information.

Shipping Charges

Any applicable shipping charge will be displayed during checkout before the customer completes payment.

Customers will have an opportunity to review the complete order total, including product prices, shipping charges, and applicable taxes, before placing an order.

We will not add undisclosed shipping charges after an order has been confirmed.

Order Confirmation

After an order is placed successfully, customers will receive an order-confirmation email at the email address provided during checkout.

Customers should carefully review the confirmation and contact us promptly if any information is incorrect.

Tracking Information

When tracking is available, customers will receive a shipping-confirmation email containing the tracking number or tracking link after the order has been dispatched.

Please allow 24–72 hours for the carrier to activate and update tracking information.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving. Some carriers update tracking only when a parcel reaches a major transit or delivery location.

Orders Shipped in Separate Packages

Orders containing multiple products may occasionally be divided into separate packages.

When this happens:

  • Packages may arrive on different dates
  • Separate tracking numbers may be provided
  • Customers will not be charged additional shipping fees unless clearly disclosed during checkout

Please review all shipping-confirmation emails before reporting part of an order as missing.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

This includes the correct:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or region
  • Postal or ZIP code
  • Country
  • Phone number

Contact us within 12 hours of placing the order if the shipping address needs to be corrected.

We will make a reasonable effort to update the address before fulfillment begins, but changes cannot be guaranteed after the order has been processed or dispatched.

Incorrect or Incomplete Addresses

Gothic Skin is not responsible for a delay or failed delivery caused solely by inaccurate or incomplete information provided by the customer.

If a parcel is returned because of an incorrect or incomplete address, we will contact the customer to discuss available reshipment or refund options.

Additional shipping charges may apply when a customer requests reshipment to a corrected address.

Delivery Delays

Most orders should arrive within the stated delivery period. However, an order may occasionally be delayed because of circumstances such as:

  • Severe weather
  • Public holidays
  • Carrier disruptions
  • Transportation problems
  • Security inspections
  • Customs processing
  • Incorrect delivery information
  • Events outside our reasonable control

We will provide reasonable assistance when a shipment is delayed.

A delay caused by the carrier does not remove any mandatory consumer rights available under applicable law.

Delayed United States Orders

If a United States order has not arrived by the end of the 10th business day after payment confirmation, contact us and provide:

  • Your full name
  • Order number
  • Checkout email address
  • Shipping address
  • Tracking number, when available

We will review the tracking information and contact the carrier or fulfillment provider where appropriate.

Customs, Duties and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless clearly included during checkout, these charges are the customer’s responsibility and are not controlled by Gothic Skin.

Customers should review their country’s import requirements before placing an international order.

Packages Marked as Delivered

When tracking shows that a package has been delivered but the customer cannot locate it, the customer should first:

  1. Check around the delivery address.
  2. Check any safe place or parcel-storage area.
  3. Ask household members, neighbors, or building reception.
  4. Confirm that the shipping address is correct.
  5. Contact the delivery carrier.

If the package still cannot be located, contact Gothic Skin with the order and tracking details so we can review the issue.

Lost Packages

If tracking does not confirm delivery and the carrier determines that the package has been lost, contact us with the order number and relevant tracking information.

We will investigate the shipment and provide an appropriate solution, which may include:

  • Replacement
  • Reshipment
  • Refund

The available resolution will depend on the carrier’s investigation, product availability, and applicable consumer rights.

Damaged Packages

Customers should inspect their order as soon as it arrives.

If a product or package arrives damaged, contact us promptly and provide:

  • The order number
  • A description of the damage
  • Clear photographs or videos of the product
  • Photographs of the external packaging
  • A photograph of the shipping label

Customers should keep the product and packaging until we complete our review and provide further instructions.

Refused and Unclaimed Packages

Customers are responsible for monitoring tracking information and accepting delivery where reasonably possible.

If a package is refused, remains unclaimed, or is returned to us, we will review the order after the return is received.

Original shipping charges and return-to-sender costs may be deducted from a refund where permitted by law and where the failed delivery was caused by the customer.

Order Cancellations

Customers may request cancellation within 12 hours of placing an order.

Cancellation cannot be guaranteed after processing or fulfillment has begun. Please review our Cancellation Policy for complete details.

Contact Information

Business Name: Gothic Skin
Email: mangissiman@gmail.com
Phone: +370 647 25002
Correspondence Address: Santaikos g. 30A, LT-62123 Alytus, Lithuania

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM
Saturday and Sunday: Closed

Time Zone: Eastern Time (ET), United States
Response Time: We normally respond within one business day.