Refund policy

Thank you for shopping with Gothic Skin. This Return and Refund Policy explains the conditions, procedures, costs, and processing times that apply when returning a product purchased through our website.

This policy applies to eligible orders delivered within the United States and Lithuania.

30-Day Return Period

You may request a return within 30 calendar days of receiving your order.

A return request must be submitted before the 30-day period expires. After your request is approved, you must send the product back according to the return instructions we provide.

Return Eligibility

To qualify for a return, the product must generally be:

  • Unused, unworn, and unwashed
  • Undamaged and in resalable condition
  • Returned with its original tags attached
  • Returned in its original packaging where reasonably possible
  • Accompanied by all accessories and included items
  • Supported by a valid order number or proof of purchase

We may refuse a return or reduce the refund where a product has been used, worn, washed, altered, damaged, or handled beyond what is reasonably necessary to inspect it, where permitted by applicable law.

How to Request a Return

To begin a return, email mangissiman@gmail.com and provide:

  • Your full name
  • Order number
  • Email address used during checkout
  • Product you wish to return
  • Reason for the return
  • Photographs or videos when the product is damaged, defective, or incorrect

Use the following email subject:

Return Request – Order #[your order number]

We normally respond within one business day during our customer-support hours.

Return Authorization

Do not send a product back before receiving return authorization and instructions from Gothic Skin.

After reviewing your request, we will provide:

  • Confirmation of whether the return is approved
  • The correct return address
  • Packaging instructions
  • Any other steps required to complete the return

Products sent to an unauthorized address may be delayed, refused, or returned to the sender.

Return Method

Approved returns must be sent by mail using the return instructions provided by Gothic Skin.

Customers should retain:

  • The shipping receipt
  • The return tracking number
  • Photographs of the packaged return
  • Any communication approving the return

We recommend using a trackable shipping service. Gothic Skin cannot confirm receipt of a return without valid delivery information.

Change-of-Mind Returns

For an eligible return made because the customer changed their mind, selected the wrong size, or no longer wants the product:

  • The customer is responsible for return-shipping costs
  • Gothic Skin does not provide a prepaid return label
  • The original shipping charge is generally non-refundable, except where applicable law requires otherwise
  • The product must satisfy the return-eligibility requirements

Damaged, Defective, or Incorrect Products

Inspect your order as soon as it arrives.

Contact us promptly if the product is:

  • Damaged during delivery
  • Defective
  • Different from the product ordered
  • Missing an item or accessory
  • Materially different from its description

Please provide clear photographs or videos showing:

  • The product and reported issue
  • The external packaging
  • The internal packaging
  • The shipping label

When the claim is approved, Gothic Skin will provide an appropriate solution. Depending on the circumstances and product availability, this may include:

  • A replacement
  • A full or partial refund
  • A prepaid return label
  • Reimbursement of reasonable standard return-shipping costs approved in advance

Do not pay for return shipping on a damaged, defective, or incorrect item unless Gothic Skin has provided written instructions.

Exchanges

Gothic Skin does not currently process direct exchanges.

To order a different size, color, or product, return the original eligible item for a refund and place a new order separately. This helps prevent delays when a replacement variant has limited availability.

Sale and Discounted Products

Products purchased during a promotion or at a discounted price may be returned under the same eligibility conditions as regularly priced products.

A product will only be treated as final sale when this is clearly disclosed on its product page before purchase and when the exclusion is permitted by applicable law.

Non-Returnable Products

The following products may not qualify for a voluntary return:

  • Products worn, washed, altered, or damaged after delivery
  • Products returned without their original tags
  • Personalized or custom-made products
  • Sealed hygiene-sensitive products after the protective seal has been removed
  • Products marked as final sale before purchase, where legally permitted
  • Products returned after the applicable return period
  • Products not purchased directly from the Gothic Skin website

These exclusions do not remove legal rights relating to defective, unsafe, damaged, or incorrectly supplied products.

Return Inspection

After an approved return is delivered, we will inspect the product to confirm:

  • Its condition
  • Whether all parts and accessories are included
  • Whether it matches the approved return request
  • Whether it qualifies for a full or partial refund

We will notify you by email when the return has been reviewed.

Refund Processing

When a return is approved after inspection, the refund will be issued to the original payment method used during checkout.

We process approved refunds within 10 business days after receiving and inspecting the returned product.

Your bank, card issuer, or payment provider may require additional time to display the refunded amount. Gothic Skin does not control external bank-processing times.

Original Shipping Charges

For standard voluntary returns made under our 30-day return policy, the original shipping charge is non-refundable unless:

  • The product was damaged, defective, or incorrect
  • Gothic Skin cancelled the order after payment
  • Applicable consumer law requires the shipping charge to be refunded

For an eligible EU withdrawal, the cost of the least expensive standard delivery method must generally be reimbursed. Any additional amount paid for an upgraded or express delivery method may not be refundable.

Partial Refunds

A partial refund may be issued where permitted by law if:

  • The product shows signs of use or wear
  • Parts, accessories, labels, or packaging are missing
  • The product was damaged after delivery
  • The product’s value was reduced through unnecessary handling

We will explain the reason for any deduction before completing the refund.

Refused and Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package, the order will be reviewed after it is returned to the sender.

Where permitted by law, the following may be deducted from the refund when the failed delivery was caused by the customer:

  • Original shipping costs
  • Return-to-sender charges
  • Additional carrier fees

No refund will be processed until the returned package has been received and reviewed.

Lost Return Packages

Customers are responsible for change-of-mind return packages until they are delivered to the authorized return address.

Gothic Skin is not responsible for an untracked return that is lost during transportation. Customers should contact their chosen carrier to file a claim for a missing return shipment.

This does not apply when Gothic Skin provided the return label and selected the carrier.

Order Cancellations

You may request cancellation within 12 hours of placing an order by emailing mangissiman@gmail.com.

We will make a reasonable effort to cancel the order before fulfillment begins. Cancellation cannot be guaranteed after an order has been processed, packed, or dispatched.

Please review our Cancellation Policy for complete information.

European Union Right of Withdrawal

Eligible consumers in Lithuania and other European Union countries generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason. This statutory right applies separately from Gothic Skin’s voluntary 30-day return period and is subject to legal exceptions.

After notifying us of withdrawal, the product must generally be returned within 14 days. The customer normally pays the direct return cost unless Gothic Skin agreed otherwise or failed to provide the legally required information.

For an eligible withdrawal, reimbursement will be completed within the legally required timeframe. We may withhold reimbursement until the returned goods are received or the customer supplies evidence that they were sent back.

Faulty Products and Statutory Rights

This Return and Refund Policy does not limit mandatory consumer rights.

For qualifying EU purchases, faulty products or products that do not match their advertised description may be eligible for repair, replacement, price reduction, or refund under applicable consumer law.

Restocking Fee

Gothic Skin does not charge a restocking fee for approved returns.

Refund Status

Contact us if you have received a refund-confirmation email but the refund has not appeared after the processing period provided by your bank or payment provider.

Include your order number, but do not send complete card numbers, security codes, passwords, or other sensitive payment information by email.

Contact Information

Business Name: Gothic Skin
Email: mangissiman@gmail.com
Phone: +370 647 25002
Correspondence Address: Santaikos g. 30A, LT-62123 Alytus, Lithuania

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM
Saturday and Sunday: Closed

Time Zone: Eastern Time (ET), United States
Response Time: We normally respond within one business day.