Cancellation Policy

Last Updated: July 29, 2026

Customers may request an order cancellation or correction within 12 hours of placing the order.

To submit a request, email us at mangissiman@gmail.com and include:

  • Your full name
  • Order number
  • Email address used during checkout
  • The cancellation or correction requested

We will make a reasonable effort to cancel or update the order before processing, fulfilment, or dispatch begins. However, cancellation or modification cannot be guaranteed once the order has entered fulfilment or has been shipped.

Order Changes

Within the 12-hour request period, customers may contact us to request changes to:

  • Shipping address
  • Product variant or size
  • Product quantity
  • Other order details

Requested changes are subject to product availability and the current fulfilment status of the order.

Customers are responsible for reviewing their order and shipping information before completing checkout.

Orders That Cannot Be Cancelled

An order may no longer be eligible for cancellation when:

  • Fulfilment has already started
  • The order has been packed
  • A shipping label has been created
  • The parcel has been transferred to the carrier
  • The order has already been delivered

When cancellation is no longer possible, the customer should wait for delivery and request an eligible return under our Refund Policy.

Cancellation Confirmation

A cancellation request is not complete until Gothic Skin confirms that the order has been successfully cancelled.

Submitting an email within 12 hours does not automatically guarantee cancellation. We will notify the customer by email after reviewing the order status.

Refunds for Cancelled Orders

When a paid order is successfully cancelled, the refund will be issued to the original payment method within 10 business days.

After the refund is processed, the customer’s bank, card issuer, or payment provider may require additional time to display the funds in the account.

Any temporary payment authorization or pending charge is controlled by the customer’s payment provider and may disappear according to its own processing timeframe.

Our Right to Cancel an Order

Gothic Skin may cancel and refund an order when reasonably necessary, including when:

  • A product is unavailable
  • A clear pricing or product-information error occurred
  • Payment authorization fails or is reversed
  • The shipping address cannot be verified
  • Fraudulent or unauthorized activity is suspected
  • The order cannot be fulfilled or delivered

When we cancel an order, we will notify the customer using the contact information provided during checkout.

Consumer Rights

This Cancellation Policy does not limit any mandatory cancellation, return, refund, or consumer-protection rights available under applicable law.

Contact Information

Business Name: Gothic Skin
Email: mangissiman@gmail.com
Phone: +370 647 25002
Correspondence Address: Santaikos g. 30A, LT-62123 Alytus, Lithuania

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM
Saturday and Sunday: Closed

Time Zone: Eastern Time (ET) — New York, USA
Response Time: We normally respond within one business day.