Frequently Asked Questions

What products do you offer?

Gothic Skin offers gothic-inspired clothing, accessories, eyewear, and related fashion products sourced from selected manufacturers and suppliers.

How do I place an order?

Select the product and variant, add it to your cart, and complete checkout using accurate contact, delivery, and payment information. An order-confirmation email is sent after payment is successfully processed.

What payment methods do you accept?

We accept the payment methods displayed as available during checkout. Availability can vary by location, device, currency, and payment provider.

Where do you ship?

We currently accept eligible orders for delivery to the United States and Lithuania. Available destinations and delivery methods appear during checkout.

How long does delivery take?

Processing normally takes 1–3 business days. Estimated transit is 3–7 business days, for a total estimated delivery time of 4–10 business days from payment confirmation.

Will I receive tracking?

When tracking is available, it is emailed after dispatch. Please allow 24–72 hours for the carrier to activate the tracking record.

Can products arrive separately?

Yes. Multi-item orders may be divided into separate packages and may arrive on different dates.

What is your return period?

You may request an eligible return within 30 calendar days after receiving the order. Contact us before sending anything back so we can confirm authorization and the correct return destination.

Who pays return shipping?

Customers normally pay return shipping for change-of-mind returns. For an approved damaged, defective, incomplete, or incorrect item, we provide an appropriate remedy and return instructions.

How long do refunds take?

Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. Your payment provider may need additional posting time.

Contact

Email: support@gothicskin.com
Correspondence address: Via dei Gracchi, 56d, 00192 Roma RM, Italy

Support: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), United States. Saturday and Sunday: closed. We normally respond within one business day.